Stopping the service 'Office Software Protection Platform' did not help. Even if on manual or disabled, it starts automatically - reinstalling MS Office does not solve the log entries and user 'freezing' either - This only occurs on servers which are running Remote Desktop Services!! Any help is greatly appreciated Kind regards.

I had Office 2016 installed and I went to reinstall it because I was having some issues. Now when I try to install I get the following error

Error 1920. Service 'Office Software Protection Platform' (oppsvc) failed to start'

When I go to manually start the service I get

Error 2: The system cannot find the file specified

Which is strange because I can see the file path to 'C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatformOSPPSVC.EXE' exists

I have tried changing the Log-On as for the service to be my account or Local System Account but it does not work.

I even tried to install Office 2013 and I get the exact same issue.

How can I install any version of Office if I cannot get past the installation?

2 Answers

Couple of things to try:In Services, make sure OSPPSVC is not disabled.Run CMD, enter: sc config 'osppsvc' start= demand

It is a issue with the Software Protection service. I had this issue forever and tried many different solutions online to fix this; many MS uninstallers, 3rd party, different versions of Office from 2010, 2013, 2016, etc.

This is what finally fixed it (also if need be manually start your Software Protection Service):

Drop this into a command prompt that you are running as an administrator:

It should give you the output similar to this:

After that, I was able to get both Office 2016 and 2013 installed.

protected by Community♦Nov 2 '17 at 14:38

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